Error Event 3

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ArecPichS
Posts: 1
Joined: 30 Oct 2018, 14:58

Error Event 3

Post by ArecPichS » 30 Oct 2018, 15:15

We are using Clavister SSL VPN Client Version 1.1.0.15. The OS is Win7 professional, 4GB RAM, 64 bit.
The connection to our endpoint is possible for 10 seconds, but then the connection get lost.
An error of the endpoint is not possible. Another computer can connect to the same endpoint and it worked.

The following text shows the info from the Diagnostic Console:

----------------------------
Connection Established
----------------------------
Error Event: 3
Disconnected: System reported error 10054 (0x2746) when reading from SSL socket.
Eine vorhandene Verbindung wurde vom Remotehost geschlossen.

PPPHandle_IPCP_EventHandler: 1 (PPP_EVENT_DOWN)
PPPHandle_PPP_EventHandler: 1 (PPP_EVENT_DOWN)
PPPHandle_PPP_EventHandler: 3 (PPP_EVENT_FINISHED)



What does the Error Event 3 mean, and what does the system reported error 10054 mean?
Can you help me please.

Peter
Posts: 636
Joined: 10 Apr 2008, 14:14
Location: Clavister HQ - Örnsköldsvik

Re: Error Event 3

Post by Peter » 02 Nov 2018, 08:11

Hello.

This is most likely related to a problem in the SSL VPN client that is fixed in version 1.3 and up of the SSL VPN client.

Release note:
Existing routes in Windows could collide with the route that was created by the SSL VPN client. The client now temporary changes metric for existing default routes with a metric lower than 3 so they don't conflict with the default route created by the client.
So if you are using a very old cOs Core version, i recommend an upgrade to a new version that will contain a newer version of the SSL VPN client as well.

Best regards
/Peter

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