ILA Connecting Error

InControl Discussions
ICEMan
Posts: 14
Joined: 11 Oct 2017, 03:20

ILA Connecting Error

Postby ICEMan » 11 Oct 2017, 04:00

When I tried to add Logging Agent, Error has happened.
please see below.

error1.png
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error.png
error.png (107.28 KiB) Viewed 866 times


error message
Error: Unable to connect to the Incontrol Logging Agent

I already have checked windows firewall settings and 5555 port was listening.

I am using version 1.80.

Please.teach me why this message was output and Why Logging Agent cant add.

br

mape
Posts: 41
Joined: 24 Oct 2016, 08:23

Re: ILA Connecting Error

Postby mape » 12 Oct 2017, 07:01

Hello,

Is the service running?

Best Regards
Mattias P.

ICEMan
Posts: 14
Joined: 11 Oct 2017, 03:20

Re: ILA Connecting Error

Postby ICEMan » 20 Oct 2017, 03:05

Hello Mattias P

Thank you for Replaying.

Yes, I have already checked Service is running and port is opened.

br

ICEMan
Posts: 14
Joined: 11 Oct 2017, 03:20

Re: ILA Connecting Error

Postby ICEMan » 20 Oct 2017, 07:42

cli2.jpg
cli2.jpg (44.81 KiB) Viewed 819 times

Peter
Posts: 572
Joined: 10 Apr 2008, 14:14
Location: Clavister HQ - Örnsköldsvik

Re: ILA Connecting Error

Postby Peter » 14 Nov 2017, 16:31

Hmmm, this is a tricky one. I do not have any direct suggestions on what this could be . I assume you have already had a look on this forum post?

https://forums.clavister.com/viewtopic.php?f=36&t=4494

Since the server and ILA is on the same machine it is basically trying to connect to itself and fails. Perhaps if the secret key has been changed on the ILA it will simply ignore all incoming requests and then give InControl server the impression that the ILA is not running.

You can verify that the secret key is the same by locating the configuration file for the ILA. It is called "ILA.XML" and should be located in the directory the logs are (bit weird to place it there i know).

Best regards
/Peter

ICEMan
Posts: 14
Joined: 11 Oct 2017, 03:20

Re: ILA Connecting Error

Postby ICEMan » 20 Nov 2017, 08:10

Hello Mr, Peter

Thank you for Replaying.

I tried your advice, and It has fixed.
Thank you so much.

there was a difference Display of Incontorl Client and
Description of "ila.xml"
So I have overwritten secret key in "ila.xml"
and Restarted logging Agent Process.

If my English was rude or terrible,
I'm sorry.
Because I cant speak English fluently.

best regard

Peter
Posts: 572
Joined: 10 Apr 2008, 14:14
Location: Clavister HQ - Örnsköldsvik

Re: ILA Connecting Error

Postby Peter » 23 Nov 2017, 15:57

Glad you got it working.

Best regards
/Peter

P.s. Your English is perfectly fine.


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